Hi, I'm Shengwei.
I'm a UX designer with five years in B2B SaaS. I design the tools that operations teams, coordinators and support staff work in all day: review queues, monitoring dashboards, the screens where a person checks what an automated system decided.
Most recently I was at Retrace, a billing platform for dental practices, where I designed how people handle the cases the AI can't resolve alone and how admins watch payments across a hundred clinics.
What I'm looking for
B2B products where software and people share the work. I'm especially interested in transportation and autonomous-vehicle operations: dispatch, driver and rider assignment, fleet monitoring, remote assistance. The problem has the same shape as the one I worked on in healthcare billing. Automation handles the routine cases, and someone needs a clear, fast way to handle the rest.
I'm also learning this domain first-hand, working on dispatch for a charter and airport-transfer service.
How I work
- I start from the decision a screen has to support, then work back to the data.
- I show the trade-offs between options, not only the option I chose.
- I work closely with engineers and design with build cost in mind.
- I say what I measured and what I didn't.
Outside of work
I host a podcast, Melatonin FM, and write Chinese poetry.